Common Question
Device Type: Apple, Android

iUNFI is Crashing or Slowing Down.

When iUNFI crashes, it's specifically indicative of a performance issue leading to a failure. This can be caused by too many running apps, the internal memory of the device being too low (device has been turned on for too long), or iUNFI could not carry the load of the information transmitted. Several steps outlined below should curb crashing on the device and provide a more stable environment.

Update iUNFI to the most recent version:

Improvements are made to the iUNFI Application regularly. Please update iUNFI to ensure you have the most efficient version available.

 

Clear running apps out of the device's memory:

Limiting the amount of activity on your device can greatly improve the iUNFI application's performance. Regularly clearing out running apps will help optimize: How do I stop apps from running on my device?

 

Reboot Your Device:

1.  iOS Device users: A fresh restart will allow the device to renew its virtual memory, and will allow it to run smoother. This is something that should be done once every several days to ensure there are no performance dips in your device. To perform this step, press the lock button on the top right-hand portion of the device and hold down the "Home" button until the Apple logo appears. It will then turn the device back on. This process should take only a few minutes.

2. Android device users: To reboot your device, press and hold your Android device's power button. A menu of power usage options will appear; locate "Power Off", tap on it and confirm your action. Once it's off, turn it back on by holding the power button once again. This will then turn your device back on; this process should only take a few minutes. 

 

Reinstalling the iUNFI Application:

How do I uninstall the iUNFI application?

How do I install the iUNFI application? - Apple

How do I install the iUNFI application? -  Android

 

 

If iOS issues persist, please contact iUNFI Support at 877-362-6291.

If Android issues persist, please contact iUNFI@unfi.com.